FAQ

GOT A QUESTION ?

Get your answer here! Are you curious about getting to know about Olai? Feel free to ask us anything about Olai and it’s products.

Is Olai’s jaggery unadulterated?

Yes, Olai tends to provide a best alternative as unadulterated quality palm jaggery for refined white sugar to their beloved customers and make sure it’s quality.

Are Olai's products truly made out with palm leaves and environment friendly?

Olai makes sure it’s all the products 100% Natural, Biodegradable, Eco friendly.There are no coatings, wax or chemicals added on the surface of the plate

Do you provide only handicrafts or any other edible products? 

Yes, we do sell both handicrafts items and edible things like palm jaggery, palmyrah sprout, sprout chips and palmyrah sugar. But for the time being we would not guarantee that it’s available all the time as it’s seasonal but we are trying our best to keep it for all the time with a proper plan.

I'm from Sri Lanka. How to pay the money for my order?

Our account name and number, bank name are shown to you on the Order Received page and in Order emails after checking out.

You can pay to our HNB account via Deposit or online transfer.

Account details: 

Account name - Olai Shop [Pvt] LTD

Bank name - Hatton National Bank PLC

Branch name - Kilinochchi South

Account number - 146010005867

Can you deliver to abroad countries? 

Yes, Olai exports all products including edible palm jaggery aka Karuppaddy to other countries like USA, Canada & Uk. And tries to expand to other countries as well.

Can we customise our orders of some products?

Yes,

we give the top priority to the customer’s desire so you can customise your orders according to your preferences.

I live in out of Sri Lanka. How to pay the money to order?

Now you can pay the money via Xoom by click Direct bank transfer option in our checkout page. We have attached below the payment guidance page. It will guide you with an easy way to pay.

Click This-  Payment_Method

Account details: 

Account name - Olai Shop [Pvt] LTD

Bank name - Hatton National Bank PLC

Branch name - Kilinochchi South

Account number - 146010005867

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